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Bronze/Silver/Gold (B/S/G) Preventative Maintenance Program
The Mantissa® Bronze/Silver/Gold Program is an organized and cost-effective endeavor
to enhance and support the established maintenance and service efforts of our customers.
This program is designed with flexibility to meet the diverse needs and circumstances
of our clients, including varying levels and expertise of maintenance staff, differing
amounts of machine use, and unique business philosophies.
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Supporting Our Systems (SOS)
SOS is a universal call for help. But at Mantissa the term has come to mean Supporting
Our Systems – our program for providing qualified Mantissa resources outside of
our normal business hours (8:00 a.m. – 6:00 p.m. EST) to assist customers in getting
their equipment back into service in the unlikely event of a system failure.
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Maintenance Man
The Maintenance Man service is offered to provide a Mantissa maintenance professional
at your facility to perform or oversee routine mechanical maintenance tasks as outlined
in your Mantissa Maintenance and Operations Manual.
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System Audit
System Audit service provides a comprehensive evaluation that details the current
operational state of your system. An analysis is performed of how well the system
functions overall with respect to Mantissa authored software for sorter control
and operation.
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Supplemental Training
Supplemental Training is an educational service offered to refresh existing personnel
or train new hires by a Mantissa expert in one of three areas; Supervisory, Maintenance
or Operational fundamentals in working with your Mantissa system. Designed to complement
your system documentation, the sessions are held in a classroom environment allowing
individuals to participate with questions that apply specifically to their job responsibilities.
Additionally, actual hands-on training can be provided on the tilt-tray, if the
production schedule allows.
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Spare Parts Ordering
Mantissa carries a full line of replacement products for our systems. Our Customer
Service specialists can make sure you get the parts you need in a timely manner.
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Processing Warranty Claims
We will swap out damaged parts which are covered under your warranty. Contact Customer
Service with the affected part numbers and details of failure to begin your return.
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